Data Protection Policy

LuckyBets Privacy Policy – How Your Information Is Kept Safe

LuckyBets believes your privacy is a fundamental right. On this page, we explain in plain language what information we collect, why we collect it, how it is stored, and what rights you have.

Last Updated: January 1, 2026

Your Data Is Safe with Us

LuckyBets uses industry-standard security measures to keep every piece of your information protected.

256
Bit SSL Encryption
0
Data Sales
24/7
Security Monitoring

Our Privacy Commitment

The Core Pillars of LuckyBets' Data Protection Policy at a Glance

End-to-End Encryption

Every data transfer on our platform is protected by 256-bit AES encryption. From login to payment, your information stays behind an invisible shield at every step.

No Sale of Data to Third Parties

LuckyBets never sells your personal information. Your data is never shared with advertisers, data brokers, or any other third parties.

You're in Control of Your Data

View, correct, or request deletion of your own data — these rights are entirely yours. No questions asked.

Minimal Data Collection

LuckyBets only collects information that is strictly necessary to provide its services. No unnecessary data is gathered.

Scheduled Data Deletion

Once the designated retention period following account closure has passed, your data is automatically deleted from our servers.

Clear Policies, Plain Language

No conditions buried in legal jargon. Every LuckyBets privacy policy is written in plain, straightforward language so anyone can understand it.

1

What Information We Collect

LuckyBets collects certain information in order to provide its services. This data comes from two sources — what you provide directly, and what is collected automatically while you use the platform.

Information You Provide Directly

  • At Registration: Full name, mobile number, date of birth, and password.
  • Identity Verification Period: National ID or passport number and photo.
  • Payment Processing: Mobile banking number (full details are not stored by LuckyBets).
  • Support Hours: Your messages and details of any complaints.

Automatically Collected Information

Data TypePurposeType
IP AddressSecurity Verification & Location DetectionTechnical
Device InformationFraud Prevention & Experience ImprovementTechnical
Browsing ActivityPage Performance & Error MonitoringAnalytics
Transaction HistoryAccount Records & Dispute ResolutionFinancial
Betting PatternResponsible Gaming MonitoringBehavioral

Our Commitment: LuckyBets only collects the minimum information necessary. We never ask for data that is not relevant to the service.

2

How Your Information Is Used

LuckyBets uses your information only for specific, stated purposes. Your data will never be used for anything you have not been informed about in advance.

  • Account Management: To verify logins, confirm identity, and maintain membership.
  • Payment Processing: To process deposits and send withdrawals.
  • Security Protection: To detect and prevent fraud, money laundering, and unauthorized access.
  • Service Improvement: To understand which features are used most and improve the overall experience.
  • Contact: To send important updates, promotions, and support messages.
  • Legal Obligation: To meet the requirements of regulatory authorities.
  • Responsible Gaming: To identify unusual betting patterns and provide support to members.

You can opt out of marketing messages at any time. However, essential account-related communications cannot be disabled, as they are necessary for your security.

3

Who Your Information Is Shared With

LuckyBets never sells your data. However, limited information may be shared in certain circumstances:

Service Provider Partners

Payment gateway providers, KYC verification services, and server infrastructure providers receive limited data — strictly for their specific functions. These partners are held to the same privacy standards as LuckyBets.

Legal Obligations

If LuckyBets is legally required to disclose information under a court order, government investigation, or anti-money laundering regulations, it will do so — sharing only the specific data that has been requested.

Clear Communication: LuckyBets never shares your data with advertisers, social media platforms, or data brokers — not ever.

4

Cookie Policy

LuckyBets uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help the site recognize you.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some features to stop working properly.

5

How Long Your Data Is Retained

LuckyBets does not retain your data any longer than necessary. Below is a breakdown of how long each type of information is kept:

Data TypeRetention PeriodReason
Account InformationFor the duration of the active account + 5 yearsLegal Obligations
Financial Transactions7 YearsTax & Regulatory Requirements
KYC Documents5 YearsAnti-Money Laundering Laws
Support Messages2 YearsDispute Resolution
Log Files & Cookies90 DaysSecurity Monitoring

After the specified period, data is automatically deleted or anonymized in a secure manner.

6

Your Privacy Rights

As a LuckyBets member, you have full rights over your own data. Your key rights are outlined below:

Right to Access

You may request to view all information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

Under certain conditions, you may request that your data be deleted.

Right to Restrict Processing

You may object to your information being used for specific purposes.

Right to Access Your Data

You can export your personal data in a portable format.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To Exercise These Rights Help Center Get in touch. We'll respond within 30 days of your request.

7

Children's Privacy

LuckyBets is strictly for users aged 18 and above. If anyone under 18 registers, their account will be terminated and all collected data will be deleted immediately.

If you believe a minor is using LuckyBets, please contact our support team immediately.

A Note for Parents: Use parental control software to protect your child from online gaming sites.

8

Policy Updates & Contact

LuckyBets may update this Privacy Policy when needed. For significant changes, all active members will be notified by SMS or email. Continued use of LuckyBets after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please get in touch with us:

  • Email: privacy@luckybets.app
  • Live Chat: Help Center Available 24/7 on page

Last Updated: This privacy policy was last updated on January 1, 2026.

FAQs

Key Questions About Privacy & Account Policies

This is a common question. In principle, two different people living at the same address or sharing the same IP address can each have their own LuckyBets account — as long as they are genuinely separate individuals and each account is registered under their own name. That said, LuckyBets will monitor both accounts closely. Any attempt to claim bonuses from the same IP or device is automatically flagged by the system, and one of the bonuses may be cancelled. If there is reason to suspect that a single person is operating two accounts, both will be suspended. The safest approach: one person, one account.

LuckyBets tournaments and leaderboards never display a participant's full name. Only a partial username or nickname is shown on public leaderboards — for example, "Rafi***" or a display name of your choosing. Under tournament rules, you are automatically entered once you meet the minimum bet requirement on the designated game for each round. When prizes are awarded, only the winner is notified privately — no personal details are made public. Your privacy is fully protected throughout every tournament.
Safe & Transparent Platform

Play with Confidence at LuckyBets

Your privacy and security are our top priority. Join today and enjoy a worry-free experience.

বাংলা